We value your satisfaction and aim to provide quality products and service. Please read our refund and return policy carefully before placing an order.

Returns
Due to the nature of honey and food products, we generally do not accept returns unless the product is damaged, incorrect, or spoiled upon arrival. If you receive a damaged or wrong item, please contact us within 48 hours of delivery.

To be eligible for a return, the product must be unused, sealed, and in its original packaging. Any item returned without approval will not be accepted.

Refunds
Once we receive and inspect the returned item (if approved), we will notify you of the refund status. If approved, the refund will be processed to your original payment method. Refund processing time may vary depending on your bank or payment provider.

Non-Refundable Items
Opened or used honey products cannot be refunded for hygiene and safety reasons, unless proven to be defective or expired at the time of delivery.

Late or Missing Refunds
If you haven’t received a refund within the expected time, please check with your bank first. If the issue persists, reach out to us through the contact form on our website.

Contact
If you have any questions regarding a return or refund, you can contact us via the “Contact Us” section on our website. We are here to help and will respond as quickly as possible.